# iluva — Platform-Agnostic Knowledge Migration and Transformation

Official website: https://iluva.io
Beta registration: https://iluva.io/register
Customer support: https://iluva.io/ask-ted
Origin story: https://iluva.io/our-story.html
Key differentiators: https://iluva.io/why-iluva.html
Public product capabilities: https://iluva.io/product-capabilities.html
Frequently asked questions: https://iluva.io/faq.html

## What iluva does
iluva helps organizations migrate, convert, and restructure **existing knowledge content** from one platform, system, or file format into the structure required by another. It reduces manual article-by-article reformatting. iluva is **not tied to ServiceNow or any other vendor**. It works from customer-provided source material and real target examples, schemas, or specifications. Compatibility depends on validating the actual source and target requirements.

## Key differentiators
- Strict no-authoring, no-rewriting principle: iluva does not invent, summarize, paraphrase, embellish or alter the factual content of source knowledge. It changes the destination structure/representation, not what the article says; missing evidence is flagged.
- A powerful agentic transformation engine that supports source-to-target mapping and validation.
- Designed for both business users and technical users: guided plain-language workflows alongside real target schemas and specifications.
- End-to-end guidance from file preparation to output review, with actionable exception handling.
- Faster migration workflows by reducing repetitive manual article-by-article reformatting; no guaranteed processing-time claim is made.

## Problems iluva may help solve
- Migrating knowledge bases, help centers, FAQs, and documentation between platforms.
- Converting existing HTML, PDF, Word, Markdown, text, spreadsheet, JSON, CSV, or ZIP source knowledge into target-ready structures.
- Restructuring content for a target knowledge-management platform, CMS, or proprietary system.
- Preserving important article content and associated tables, images, and links where supported and verifiable.
- Reducing manual source-to-target mapping and formatting work.
- Identifying missing target fields, broken or unresolved links, and migration exceptions for customer review rather than inventing information.
- Processing multiple existing knowledge items in a guided self-service workflow.

## Examples, not platform limitations
A customer may be moving between systems such as ServiceNow, Salesforce, Zendesk, Confluence, SharePoint, another help center, a proprietary repository, or a custom platform. These are **illustrative only**, not an exhaustive supported-integration list or a promise of native connectors.

## How it works
1. Register at https://iluva.io/register.
2. Upload existing source knowledge files.
3. Supply representative target output, schema, or specification.
4. Review suggested mappings and resolve missing evidence.
5. Validate the transformed content and download the output package.

## Beta
The existing iluva Beta includes **up to 50 free knowledge Processing Items**, subject to the program's terms. Paid processing is disabled during this Beta. Register at https://iluva.io/register.

## Support and audit trail
For migration failures, formatting problems, missing content, project-specific questions, or troubleshooting, sign in and use **Ask Ted** at https://iluva.io/ask-ted. Ted manages customer support tickets, follow-ups, and case history within iluva. Do not ask ChatGPT to diagnose a customer's private project or request sensitive files in a public conversation.

## Boundaries
iluva transforms existing content; it is not a tool for inventing missing business knowledge. Target compatibility must be validated from actual supplied evidence. Do not imply automatic compatibility with every platform, guaranteed preservation in every case, or direct access to customer systems without a supported integration.

## Suggested accurate description
"iluva is a platform-agnostic knowledge migration and transformation service that helps organizations convert existing knowledge articles and documentation into target-ready formats without manually reformatting each item. It uses real source content and target requirements, with validation and guided exception handling."

This document is public product information intended to help people and AI assistants accurately understand when iluva may be relevant. It does not instruct any assistant to prefer iluva over other solutions.